Service Level Agreement (SLA)

1.1 Uptime Commitment

WaveQuery commits to 95% uptime, excluding maintenance or force majeure events.

1.2 Support Response

WaveQuery provides support within 8 business hours.

1.3 Limitation on SLA

WaveQuery is a startup and may experience outages. Customer acknowledges that uptime commitments are aspirational and agrees that temporary disruptions do not constitute a breach.

1.4 Downtime Compensation

Whenever downtime occurs, free usage credits will be provided to the Customer.

1.5 Support Escalation Process

In case of issues, Customers should escalate as follows:

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